How to reset your password

  • From the Account Log On box on the login page click on the 'forgotten your username or password' link or click here
  • Enter your e-mail address - this must match the email address we hold within FRM for you 
  • Click on the blue 'recover box' 
  • A message will appear advising you that a link that will allow you to reset your password has been e-mailed to your registered e-mail address
  • Click on the link within the e-mail and create a new password ensuring that your password is a minimum of 10 characters in length and includes at least: One upper case letter, one lower case letter, one number and one special character.
  • Click save 

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